International Returns & Refund Policy

At SneakerGuest, we want you to have a positive shopping experience. If you change your mind about your purchase or receive a product that is faulty, damaged, or incorrect, please review our policy below.

1. Change of Mind – 14-Day Return Period

Where a statutory right of withdrawal applies, you may cancel your purchase within the legally required withdrawal period, which is generally 14 days from receiving your order in many countries, including the EU and EEA.

To exercise your right, contact us at **support@sneakerguest.com** within the applicable period and include your order number.

If you are returning an item simply because you changed your mind, you are responsible for the direct return shipping costs, where permitted by applicable law and provided that this responsibility was disclosed before purchase.

Please contact us before returning any item to receive return instructions.

2. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please email **support@sneakerguest.com** with:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem, where applicable

We will review your case and work with you to find an appropriate solution.

Depending on the circumstances and applicable law, the resolution may include:

• A replacement product at no additional cost
• A full refund where appropriate
• Coverage of reasonable return shipping costs where applicable

You will not be required to pay return shipping costs when applicable consumer protection laws require SneakerGuest to cover them.

3. Refund Processing

Approved refunds will generally be issued to your original payment method.

Processing times may vary depending on your payment provider or financial institution. Where statutory withdrawal rights apply, refunds will be processed within the applicable legal timeframe.

Any refund will include the amounts required by applicable law, including standard outbound delivery charges where required.

4. International Returns

Return procedures and consumer rights may vary depending on your country of residence.

Please do not send an item back before contacting our support team. We will provide instructions regarding the return process and applicable arrangements.

Any customs duties, taxes, or other charges associated with international returns will be handled in accordance with applicable law and the return arrangements confirmed by our support team.

5. Contact Us

For all return, refund, or product-related questions, please contact:

SneakerGuest Customer Support

Email: support@sneakerguest.com

Please include your order number so we can assist you as efficiently as possible.

6. Your Legal Rights

This policy does not exclude or limit any mandatory consumer rights that apply to your purchase. Where local consumer protection laws provide greater rights than those described in this policy, those legal rights will prevail.

Thank you for shopping with SneakerGuest.